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FLS MOBILE FLOW EDITION

Name: FLS MOBILE FLOW EDITION
Rating: 4.3 (1 reviews)
Author: FLS GmbH

Category	Size	Update
Business	15.7 MB	Jun 03,2025

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Business

Application Description:

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision at FLS is to revolutionize field service management with a mobile solution that harnesses the power of digitization, enhancing on-site support for your employees in a quick and seamless manner, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) goes beyond traditional, paper-based call processing, offering a fully transparent and paperless system that boosts efficiency across the entire service process. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction.

From the moment an engineer arrives at a customer's location, or when a delivery is made, customers receive timely notifications via text message. Additionally, live on-route tracking minimizes waiting times, ensuring a smooth and efficient service experience.

By integrating with FLS Real-Time-Scheduling, our app ensures maximum agility, effortlessly accommodating same-day and ad-hoc requests into the route schedule.

The Next Level: Digitizing Workflow Processes with FLS MOBILE FLOW EDITION

Are you currently utilizing BPMN standard for process modeling, or considering it for future use? With FLS MOBILE FLOW EDITION, transferring these processes to your field service app is straightforward. Our app provides an intuitive and user-friendly platform that seamlessly integrates your field service, presenting the specific queries and process steps tailored to each unique service scenario.

FEATURES AT A GLANCE

BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set allows for rapid and compact digitization of processes.
User and Role Reference: Offers clear, simple, and self-explanatory guidance, supporting the skill set of engineers and drivers while minimizing execution errors.
Data Transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Integrates with systems like Google Maps or custom GEO systems for precise location services.
Partner Integration: Easily integrates partners and service providers through link sharing.
Staff Radar: Displays the locations of nearby engineers, facilitating quick assistance during calls.
Push Notifications: Sends alerts to engineers, especially in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.
On-Premise Data Recording: Allows for the recording of call and feedback data, both online and offline.
Independent Appointment Scheduling: Enables field engineers to set binding appointments, integrated into FLS Real-Time-Scheduling.
Documentation and Reporting: Records checklists, reports, and updates to master data.
Information Provision: Supplies all relevant information regarding the scope and content of work, deadlines, and customer and machine/system data.
Real-Time File Exchange: Facilitates the attachment and transfer of files in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures post-deployment for both customer and engineer.
Mobile Time Recording: Manages activity and absence recording on the go.
Mobile Materials Management: Includes van stocktaking, material booking, reordering, and transparent recording of material exchanges between colleagues.
- Display and manage material groups, locations, storage facilities, and inventory.
- Handle serialized materials.
- Book material movements.
- Process purchase or restock requests.